any questions:
nude ethics frequently asked questions
QUESTIONS ABOUT ORDERS - If anything is missing, feel free to email me.
Q.1 What happens with customs and international taxes?
Nude Ethics is based in the UK. Anywhere outside of the UK, including Europe, may have charges. Unfortunately as a really really small brand, I am unable to help with any possible international customs, added VAT and taxes. These charges will be dependent on your area, and may or may not be required to be paid before accepting your parcel from your courier. Only UK orders can be returned, so if you refuse the parcel due to customs, your order will not be refunded. Please only place an international order if you accept possible charges.
Q.2 Do you have a size guide?
Yes! You can find the size guide on the individual product with its suggested best fit. Nude Ethics currently stocks size XSMALL - 3XLARGE. This is an estimate of sizing as we are all different shapes, yay! Nude Ethics jumpers and T Shirts are oversized, nice and relaxed fit. Apologies for not having imagery to reflect different sizes, I hope I can change this in the near future. Feel free to contact me with any size inquiries.
Q.3 Where are Nude Ethics and others brands made?
Well, it's all made ethically of course. Each individual item has a link or information about the brand and where it's made. Go to the 'About page' to find out more.
Q.4 Are out-of-stock items restocked?
If an item is out of stock, I'll aim to get more. If I don't plan to get more stock, it will be removed from the website.
Q.5 Do you delivery to my country? How much is delivery?
I currently ship to UK, Europe, USA, New Zealand and Australia. The cost is dependent on Royal Mail’s International Zones. Please note, shipping prices may change to reflect changes in shipping costs. Unfortunately the cost of postage keeps increasing.
Royal Mail Tracked48: £2.99 (Includes email and text notifications from Royal Mail)
Delivery time Estimate:2-5 working days from dispatch
Royal Mail Tracked24: £3.99 (Includes email and text notifications from Royal Mail)
Delivery time Estimate:1-3 working days from dispatch
Europe:
Royal Mail Tracked Shipping: £10
Delivery time Estimate: 5-8 Business Days from dispatch
Rest of the world:
Royal Mail Tracked Shipping: £18
Delivery time Estimate: 5-16 Business Days from dispatch
Delivery time: Orders placed Monday - Friday are typically dispatched in1-2 business days, unless items are made-to-order.
Please note, Nude Ethics isn't responsible for any delays once courier has received your parcel. It's only on rare occasions that parcels go missing, but rest assured, any issues will be resolved. I do care!
Q.6 Is your packaging plastic free? Well duh....
Nude Ethics is 100% Plastic free! Packaging is made of recycled and recyclable paper and card. Everything can be recycled, from the delivery stickers to the thank you cards. On occasion, I'll try new packaging products, which may include using post-consumer recycled plastic.
Q.7 How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email.
Q.8 Can I amend my delivery address?
You can amend your delivery address before dispatch by emailing me. Once your order has been dispatched, I can’t make any changes to your delivery address and your order will be sent out to you as per your order confirmation.
If the delivery address is incorrect and you don't receive your parcel, Nude Ethics is not responsible for replacing your parcel. Please make sure your address is correct.
Q.9 Can I cancel my order?
Yes. If the order hasn’t dispatched then the order can be cancelled. In this instance, respond to the email confirmation for your order. You will receive another email if your order has been already dispatched.
Q.10 What should I do if I receive an incorrect item?
In the unlikely event of receiving a faulty item or wrong item, please respond to your order email.
Please note, I only accept refunds for faulty goods within 14 days of expected delivery date.
Q.11 Can I return an item?
Returns can only be made for UK orders. Full priced t shirts and jumpers can be returned. Sale items cannot be returned. If you wish to return an unwanted item, respond to the email confirmation for your order. You have 7 days from receiving your item. Refunds won't take place until I receive your item back in its original unworn condition.
Unfortunately, International orders are final and cannot be returned or exchanged, this is due to shipping costs, customs and taxes.
Please note: Shipping costs of returned items, including items for exchange, are at the buyer's expense and will not be refunded. If you paid for shipping during dispatch, this will also not be refunded. Only the cost of the item will be refunded. Shipping costs will also not be refunded for uncollected items. Unfortunately this is because of rising costs of shipping.
If the item had a tag on it, it must still be attached. If the item may appear worn or stained, the item will be sent back to you, not great for the environment.
Q.12 How long will it take to process a return?
Please allow up to 10 working days for me to receive your items, process your return and confirm your refund amount via email. It may take up 4 weeks for your refund to be returned to you from the date that you post your item/s back to me. It's not that I want to keep your money, honest, you can have it back - I just have no control over how banks work.
If you’re having any problems returning the item or it has been more than 4 weeks since you sent it, respond to the email confirmation for your order.
Q.13 What happens if I don't receive my item?
Please get in touch so I can check where the parcel is, usually the parcel is just delayed through unforeseen circumstances. If you are outside of the UK, you can check this yourself through the tracking link. I will do what I can to help! If the parcel is confirmed lost by the courier, and if your item is still available, the item will be sent again.
If you are not at the address given to receive the parcel, the courier will give you options on alternative collection, or will try again. International Tracked parcels, depending on the destination, have the option to manage their shipping through the tracked link. Please note, I cannot help with this. If you can't find your tracking link, send me a message through nudeethics@gmail.com and I will find it for you.
Typically you have 2-3 weeks to re-arrange delivery with the courier or to collect an order from the depot if you are not home. If you have been given options for delivery by the courier and you haven't collected the order, the order will come back to me. In this circumstance, I will email you to let you know I have received your item back. Delivery charges are not refunded for uncollected items or if you have entered the wrong address. If you would like the item sent back to you, you will need to pay for delivery again.
Q.14 Where are you based?
Independent Clothing from Cornwall, near the coast, UK.
QUESTIONS ABOUT WORKING WITH NUDE ETHICS - This is a list of saying no
Q.1 I have a blogger enquiry?
No. Nude Ethics is an independent small store, so I do not have the funds for bloggers. Currently, I am unable to work with blogger enquiries. If you'd like to support my store, you can simply show some love through social media.
Q.2 Do you offer wholesale?
No. Nude Ethics illustrative collection is currently not available for wholesale, it was the dream but it turns out that it won't be in my reality - there's just no time unfortunately.
Q.3 Will Nude Ethics join my marketplace/ app?
No. The Nude Ethics collection is only available on www.nudeethics.com. I will not be stocking my collection on any additional site or online marketplaces. As my store is only run by myself I am not looking to expand to more sites.
Q.4 Are there any job vacancies?
No. Nude Ethics is a side 'project' and so there are no vacancies for the foreseeable future. If a job becomes available, it will be mentioned here and on social media. But don't count on it!
Q.5 Marketing email?
I don't respond to marketing emails as I receive so many, unless it's a rare opportunity that makes sense for Nude Ethics. But, if you think my website needs improving, my CEO isn't up to scratch or you want me to pay for your services, I block these emails, so don't even try it.
contact
